Privacy policy

Gourock Seaview Holiday Let website is owned by Gourock Seaview Holiday Let, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Gourock Seaview Holiday Let, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Gourock Seaview Holiday Let website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Information we collect:

When you visit the Gourock Seaview Holiday Let, we automatically collect certain information about your device, including information about your web browser, IP address, time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system. Moreover, we might collect the personal data you provide to us (full details below).

What information we collect, use, and why?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to establish statistical information regarding website usage.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some the contact form, or you wish to receive offers and updates from Gourock Seaview Holiday Let, you may provide personal data to us.

We collect or use the following information to provide services and goods, including delivery:

Names and contact details

Addresses
Recorded images, such as photos or videos
Purchase or viewing history

Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

Names and contact details

Addresses

Marketing preferences

Recorded images, such as photos or videos

Purchase or viewing history

Website and app user journey information

Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

Names and contact details

Addresses

Purchase or viewing history

Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

Name

Contact information

Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details

Address

Payment details

Purchase or service history

Financial transaction information

Correspondence

Children

Children ( under the age of 18) cannot stay in our premises unless accompanied by an adult.

When lead guest includes children in any accommodation request, Information collected for each child will be:

Name
Age
Gender
Relationship to lead guest

This is to allow us to evaluate if we can offer accommodation to children as part of that booking.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete..
Your right to erasure - You have the right to ask us to delete your personal information..
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information..
Your right to object to processing - You have the right to object to the processing of your personal data..
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you..
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time..

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

Gourock Seaview Holiday Let collects and processes personal information such as names, contact details, payment information, and booking preferences. We do this based on our legitimate interest in providing accommodation services, managing bookings, communicating with guests, ensuring the security and maintenance of our property and meeting our legal and contractual obligations. This information is necessary to: Confirm and manage reservations. Communicate important information related to a guests stay. Handle payments, refunds, and security deposits. Respond to inquiries, feedback or complaints. Ensure the safety and security of our guests and properties. Maintain accurate records for accounting and legal compliance. We ensure that any processing of personal information is proportionate, limited to what is necessary for these purposes and respects the privacy rights of our guests. Where appropriate we have balanced our legitimate interests against the rights and freedoms of individuals and provide clear options for exercising privacy rights.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Where we get personal information from

All personal information is collected directly from the lead guest when an accommodation enquiry is made and as the booking is progressed.

How long we keep information

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Who we share information with

Others we share personal information with:

Professional or legal advisors
Relevant regulatory authorities

Organisations we’re legally obliged to share personal information with

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact below:

Contact details:

Telephone - 07410 904084

Email - gourockseaview@gmail.com

ICO Refrence Number: ZB895704

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.